We are shipping regularly and on time through COVID-19. Please note that our shipping providers are currently experiencing delays, so we recommend placing your orders early and/or selecting expedited shipping at check out if you need your order by a certain date.
We aim to process and ship all orders within 1-3 business days.
Yes! We ship our products across the globe, and your desired shipping method can be selected at check out.
Please visit our shipping and returns page to request a return
Yes. Creators are in control of their sales. If you don't feel a retail store is right for you, you can stop the sale.
We ask for a document containing product names, descriptions, SKUs, pricing, minimum quantities, stock quantities and variances (e.g. sizings), and access to a Dropbox/Google Drive with high quality product images.
Yes. If you need to remove products, just contact us and we'll remove them immediately.
Yes! We love it when creators add more products to Port. You can add products at any time - just contact us with the specifics.
We pay on a NET-45 basis via bank transfer. If this isn't suitable, please get in touch and we can discuss alternative payment terms.
To get started, you just need to submit an application.
Yes, all products are at wholesale cost.
Yes, we charge a shipping fee on each order - this includes tracking & insurance.
Yes, when you view a product, you are also able to see information on the product creator. Each creator has their own story and we'd love to share.
Yes, each creator is properly vetted before being accepted onto our platform. We do this by checking identity, product quality and a history of talent in their chosen field.
If you have any issues, you can contact us using our contact form. We're available 365 days a year to ensure each transaction runs smoothly.
If a product is damaged or faulty upon receipt, you can send them back for a full refund, but we don't offer refunds on unsold stock at this stage (coming soon!).
No - we work with both physical retailers and online Commerce retailers.
Yes. Our team is currently based in California.