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FAQ

frequently asked questions

We've listed the most commonly asked questions by customers and retailers below. If you have any additional queries, please feel free to contact us

Customer questions
Frequently asked questions for our customers
How will COVID-19 affect my order?

We are shipping regularly and on time through COVID-19. Please note that our shipping providers are currently experiencing delays, so we recommend placing your orders early and/or selecting expedited shipping at check out if you need your order by a certain date.

How long will my order take to ship?

We aim to process and ship all orders within 1-3 business days.

Do you offer international shipping?

Yes! We ship our products across the globe, and your desired shipping method can be selected at check out.

How do I request a return?

Please visit our shipping and returns page to request a return

Can I reject a sale?

Yes. Creators are in control of their sales. If you don't feel a retail store is right for you, you can stop the sale.

What do I need to provide you with?

We ask for a document containing product names, descriptions, SKUs, pricing, minimum quantities, stock quantities and variances (e.g. sizings), and access to a Dropbox/Google Drive with high quality product images.

Can I remove products?

Yes. If you need to remove products, just contact us and we'll remove them immediately.

Can I add new products when they become available?

Yes! We love it when creators add more products to Port. You can add products at any time - just contact us with the specifics.

What are the payment terms?

We pay on a NET-45 basis via bank transfer. If this isn't suitable, please get in touch and we can discuss alternative payment terms.

Retailer Questions
Frequently asked questions for our retail partners
How do I get started?

To get started, you just need to submit an application.

Are products really wholesale?

Yes, all products are at wholesale cost.

Is there a shipping fee?

Yes, we charge a shipping fee on each order - this includes tracking & insurance.

Do you provide information on each creator?

Yes, when you view a product, you are also able to see information on the product creator. Each creator has their own story and we'd love to share.

Do you vet creators?

Yes, each creator is properly vetted before being accepted onto our platform. We do this by checking identity, product quality and a history of talent in their chosen field.

What if I have a problem with my order?

If you have any issues, you can contact us using our contact form. We're available 365 days a year to ensure each transaction runs smoothly.

Can I send unsold products back?

If a product is damaged or faulty upon receipt, you can send them back for a full refund, but we don't offer refunds on unsold stock at this stage (coming soon!).

Do I need a physical store?

No - we work with both physical retailers and online Commerce retailers.

Are you based in the US?

Yes. Our team is currently based in California.